SPRINGHILL FARM

Springhill Farm is the trading name of Springhill Farm Australia Pty Ltd, a company registered in Australia with ABN 62 638 182 493

Our trading address is: Springhill Farm Australia Pty Ltd. 13 Paddys Drive, Delacombe, Victoria 3356 Australia.

CUSTOMER CARE TEAM

Our customer care team is small but dedicated to providing you with the bestest (that’s one better then the best) customer service, slice advice and any other assistance you might need. Please email us at enquiry@springhillfarm.com.au – anytime day or night. We will do our best to respond within 24 hours, during business hours Monday - Friday AEST. Alternatively feel free to give us a call on 03 5335 6800 during office hours – but be warned that we love a good chat about all things slice related.

SALES & PROMOTIONS

Once an order has been placed for an item on sale or using a promo code, that is, at any discount to RRP, you are not able to make changes to orders or combine separate orders.

Only one promo code or sale offer can be used per order.

All promo / sale orders are final, there are no refunds, exchanges or credit notes on sale items or promos/promo codes.

If a promo code or sale can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promo code or sale – we can cancel, modify or suspend the promo code or sale.

SHOW US YOUR TIMEOUT MOMENT PROMOTION - T&Cs apply: Open to customers in Australia and New Zealand. Customers automatically enter the competition when they upload a photo/image of a time out moment, tag Springhill Farm’s Instagram account and use the hashtag #timeoutmoment. Participants can enter multiple times by posting multiple unique images and following the competition requirements. The prize will be drawn monthly by Springhill Farm, and the winner will be posted to our Instagram stories before the 7th of each calendar month. The winner will have 7 days to contact Springhill Farm to redeem their prize. 

FREE BITES - we are happy to offer customers a free sample bite with the purchase of our products. One bite is offered per Slice Bite 12 pieces, Slice Block, 14 Piece Pick and Mix, Mixed Box Slice Bites, Mixed Box Twin Packs. It is at our customer’s discretion if they choose to accept our free sample bites.   

NEW SUBSCRIBER SIGN-UP DISCOUNT

From time to time, Springhill Farm may offer a discount to new subscribers. The discount may take the form of a monetary amount (e.g. $20 that may be provided by way of a or a percentage discount (e.g. 10% off) or any other such offer as Springhill Farm deems appropriate.

If a discount is available, it may be advertised in the website subscriber pop-up and / or in the new subscriber welcome email, where you will be provided with instructions on how to access the discount (hereafter referred to as “Subscriber Discount”).

Subscriber Discount terms:

  • Any discount and conditions in addition to the above will be provided via email.
  • Can only be used once and is non-transferable
  • Discount must be applied via the discount code at checkout.
  • Subscribers will be emailed the code
  • Cannot be used in conjunction with other offers
  • All other sale and promotion T&Cs apply (see above)

CANCELLATIONS AND RETURNS

Once an order has been placed we are unable to make changes or edits to the order, or combine it with other orders once it has been dispatched.

Springhill Farm may exercise its discretion to cancel an order, or refuse to process an order for any reason including:

  • unavailability of product
  • inability to deliver to nominated delivery address
  • suspicion that the order is not genuine

If you order a treat that becomes out of stock, is unavailable or delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.

If you don’t think our product has arrived at the same standard it left us, or if it has been incorrectly dispatched, please contact us immediately and we will arrange a refund or replacement. Unfortunately, as our products are a food item, we can’t accept returns for items ordered incorrectly.

PRIVACY

The responsible use of personal information collected on our website is not just the right thing to do, it’s critical to our reputation and success. We want you to shop online with complete confidence and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By creating an account with Springhill Farm, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

We respect your privacy and recognise your right to the protection of all personal information you provide us with, including your name, address, telephone number and email address. Information provided by you to Springhill Farm Australia Pty Ltd. will be used to process your order and ascertain customer satisfaction in relation to this service. We may release appropriate information to third parties such as courier companies to assist with the fulfillment of your order. We guarantee that we will not sell any personal information collected from you. To see all the nitty gritty of our full Privacy Policy download it here.

PRICING POLICY

Prices are subject to change. Prices are listed in AUD on www.springhillfarm.com.au.

PAYMENT

Any credit card information you provide to us is stored by our gateway provider eWAY. eWAY is part of the Global Payments network (NYSE: GPN) and secures all your credit-card data with military-grade software and servers, and the highest level of encryption available. eWAY is certified as meeting Level 1 of the PCI DSS compliance criteria, which is the highest level of compliance available and is the same levels of data security of the biggest banks in the world. For information about how eWay will secure your credit card information please visit their site https://www.eway.com.au/about-eway

We take reasonable care to make our site secure. We accept payments by Visa, Mastercard,. Payment will be debited and cleared from your account upon order of your Springhill Farm product.

To the extent permitted by law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud.

We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.

YOUR COMMITMENTS

You warrant that all information provided by you is correct and accurate, and you are properly authorised to enter into an agreement with Springhill Farm for the purchase of goods.

SHOPPING CART

Items in a shopping cart do not represent a completed order. Items are not reserved in the cart, so don’t dillydally! An order must be placed, and payment accepted by Springhill Farm to constitute a completed order and all orders are subject to availability.

GOVERNING LAW

All transactions on Springhill Farm’s website are governed by the laws of Victoria, Australia. All terms and conditions are subject to applicable law. To the extent permitted under law, we disclaim any liability under relevant consumer or other legislation and regulation. Our goods may come with guarantees that cannot be excluded under law.

INTELLECTUAL PROPERTY

All content on this site, including text, icons, graphics, etc are the property of Springhill Farm Australia Pty Ltd. and are protected by Australian and International Copyright law. No part or portion of this site may be copied. 

SOCIAL MEDIA

We currently operate and manage social media accounts on Facebook, Instagram and LinkedIn and we may use other social media channels in future – we are still holding out hope that we will understand TikTok in the near future.

We do not endorse the opinions expressed by the users on our social media pages.

By submitting content, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without any compensation to you.

You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing on any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this website, misleading, false or deceptive on our social media pages.

We reserve the right to edit or remove content that violates these terms and to block your access to our page.

LINKS

This website may contain links to other websites that are operated. Unless stated otherwise, this website does not control, endorse, sponsor or approve such third party websites or their contents, nor are we liable and responsible for any loss or damage that you may suffer as a result of your visits to any third party websites.

It's fine for you to link to us, as long as you do so in a way that is fair and legal, and doesn’t damage or take advantage of our reputation. Please don’t link in a way that suggests any form of approval or endorsement by Springhill Farm where none exists.