Good news! We ship Australia wide…We’d hate for anyone to miss out on our delicious treats!
We offer free postage on all orders over $75 and for orders under $75, we charge a flat rate $10 shipping fee (added at checkout). If you want to grant ‘authority to leave (ATL)’, please tell us in the comments section of your order.
Because we know every moment counts when you are low on treats – all orders placed before 11am are dispatched the same day.
If you need your treats in a hurry, you can opt for express postage at the checkout for an additional $15. Express orders placed before noon (AEST) are dispatched same day; orders received after noon are dispatched the next business day
We use Australia Post where possible, or Startrack as a secondary provider. Generally, our treats are delivered within five days of dispatch (or a little longer if you live in a remote area).
Victoria, Adelaide, Canberra and Sydney: Next Business Day
Regional NSW and Regional SA: 2 Business Days
Other Areas: 3 – 5 Business Days
WA and Northern Territory: 5 Business Days (can take up to 2 weeks during peak periods)
We care about delivering your treats and do everything in our power to deliver them on time, but we cannot be held responsible for conditions beyond our control such as weather and courier issues.
LIVE LOCAL - UNAVAILABLE DUE TO COVID
If you are lucky enough to live near our lovely factory in sunny Ballarat, Victoria you are welcome to collect your treats from where the magic happens! Just select the ‘pick up’ method at checkout and in the comments section, tell us when you would like to come by and collect you treats. We’ll have them ready and waiting!
More good news! We also ship NZ wide. Shipping is free for orders over $95, and for orders under $95, we charge a $9 shipping fee, to anywhere in NZ.
If you order a treat that becomes out of stock, is unavailable or delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.
If you don’t think our product has arrived at the same standard it left us, or if it has been incorrectly dispatched, please contact us immediately and we will arrange a refund or replacement. Unfortunately, as our products are a food item, we can’t accept returns for items ordered incorrectly.
If you have any further questions, please contact us on 03 5335 6800.